Terms & Conditions

Customer Care

We value all customers and would love to help whenever we can. Should you have enquiries, feel free to drop us an email at hello@pianomallsg.com and we will get back to you. Also, do not hesitate to let us know of any feedbacks!

Privacy & Safety

Any personal information provided to us will only be used for contacting you and our own marketing purposes (such as mailers). Credit card payments will be made through secured payment gateways and we do not have access or storage of any credit card details. Also, rest assured that we will contact you within 1-2 working days after a purchase is successfully made.

Payment Methods 

- Credit / Debit Cards

- Manual Payment (PayNow)

Delivery & Tuning Policy

Delivery and a one-time tuning will be provided free with every piano purchase. However, there will be additional charges if there are stairs involved during the piano move. It's hard work for the movers and and we apologize for that! Piano tuning includes only standard tuning. Other services such as general cleaning or pitch raising are not included.

Return & Exchange Policy

Pianos are sold in as-is conditions. Returns and exchanges are strictly not allowed after payment is made.

Warranty

Although we pride ourselves with only reliable pianos, we offer a one-year on-site warranty for all piano purchases to provide customers with a peace of mind. Warranty covers functional parts of the piano which includes keys, strings, pedals and hammers. However, should the fault be due to negligence, it will not be covered under warranty. Also, damages due to corrosion, rusting and growth of mold will not be covered under warranty. Furthermore, any digital components such as those of silent systems will not be covered under warranty. Within the warranty period, all required piano tunings/repairs/moves must be done by our technicians and movers, else we reserve the right to void the warranty. Warranty period commences from date of payment receipt.

Product Purchase

Pianos are sold entirely via our online store on a first-come-first-serve basis. Manual reservations at the showroom are not allowed. As our used pianos are unique, the same piano cannot be restocked. However, there will always be new listings of reliable pianos which you may check out in our online store, For purchases made using PayNow, we reserve the right to release the product to other buyers if the payment is not made promptly according to the payment instructions. We seek your kind understanding!

Guaranteed Trade-in

All pianos purchased within 3 years from Piano Mall are eligible for trade-in at 60%-80% value. This is subject to the piano being in same good functional condition, except for reasonable fair wear and tear beyond the control of users. Corrosion, rusting and growth of mold can be avoided easily and will not be considered reasonable fair wear and tear. We reserve the right to reject any trade-in should the piano not be in a condition fit for reasonable normal use, or has damages which exceeds beyond a threshold to be considered as being due to reasonable fair wear and tear.

Guaranteed Buy-back

All pianos purchased within 3 years from Piano Mall are eligible for buy-back at 50% value. This is subject to the piano being in same good functional condition, except for reasonable fair wear and tear beyond the control of users. Corrosion, rusting and growth of mold can be avoided easily and will not be considered reasonable fair wear and tear. We reserve the right to reject any buy-back should the piano not be in a condition fit for reasonable normal use, or has damages which exceeds beyond a threshold to be considered as being due to reasonable fair wear and tear.